The Rise of Artificial Intelligence in Aviation: Transforming the Skies 
AI Services Airline & Transportation
The Rise of Artificial Intelligence in Aviation: Transforming the Skies 
The Rise of Artificial Intelligence in Aviation: Transforming the Skies 
AI Services Airline & Transportation

The Rise of Artificial Intelligence in Aviation: Transforming the Skies 

The aviation industry is witnessing major technological changes, thanks in large part to the integration of artificial intelligence. AI is now widely integrated into various aspects of airline industry solutions, from flight planning, crew management, and maintenance to customer service. This increasing adoption is reflected clearly in its market growth. The global artificial intelligence in aviation market size, which was valued at USD 728.05 million in 2022, is estimated to reach USD 23 billion by 2031.  

As AI services continue to make inroads in the aviation industry, its impact extends beyond current operations. This article will highlight emerging trends and potential future developments in AI within the industry. 

Read on. 

The Main Applications of AI in the Airline Industry 


Let’s explore the many applications of AI in aviation, using real examples to understand its impact. 

Revenue Management 

AI algorithms analyze data, predict demand, and adjust ticket prices, boosting overall revenue. This technology considers historical data, booking patterns, and customer preferences to set optimal seat prices based on factors like day, season, and weather. Delta Airlines employs AI-powered revenue management systems to dynamically set fares.  

Delta’s President Glen Hauenstein emphasizes AI’s role in determining consumer willingness to pay for premium products, describing a collaborative process where machines suggest actions and analysts refine recommendations. 

Air Safety and Airplane Maintenance 

Artificial intelligence is tackling the challenge of unplanned maintenance, which accounted for more than 7% of flight delays in 2023. Using AI capabilities, the aviation industry can enhance air safety through data analysis from diverse sources like aircraft sensors, flight data recorders, and weather inputs. This helps to identify potential safety concerns, raising overall safety standards. 

AI-powered predictive maintenance solutions enable airlines to track aircraft components in real-time, forecast faults, and plan repairs before they become crucial. This proactiveness reduces downtime, cuts repair costs, and improves operational efficiency. General Electric’s AI system, “Predix,” is a real-world example of this. Predix empowers GE Aviation Fleet Support to handle a higher volume of engine data more swiftly and accurately, significantly boosting diagnostic capabilities. 

Feedback Analysis 

Customer feedback is crucial for airlines and now artificial intelligence can help the industry to understand it better. For example, AI-driven sentiment analysis tools, like PureStrategy leveraging Automated Neural Intelligence Engine (ANIE) can be used to sift through various feedback channels like social media, blog posts, comments, customer review sites, and surveys to detect patterns, sentiments, and recurring themes.  

This proactive approach empowers airlines to gain valuable insights into customer experiences, allowing them to address issues promptly and continually enhance their services. 

Messaging Automation 

Messaging automation is becoming a key tool in the aviation industry, improving customer service. Airlines are using it to quickly answer questions and streamline their operations. Passengers now receive automatic updates about flight times, gate changes, and other important information, saving time and keeping them well-informed. 

AI-powered solutions like chatbots are a good way to get started with messaging automation. AI chatbots adeptly handle diverse queries — flight bookings, baggage concerns, and real-time flight updates. A real-world example of this is KLM Royal Dutch Airlines’ “BlueBot” which was launched in 2017. This AI-powered chatbot has been assisting customers with flight bookings, reservation management, and travel information to date. 

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Crew Management 

For airline passengers, the use of AI in crew scheduling means more reliable and efficient flights. AI helps airlines ensure that the right crew members, with the right skills and experience, are available for each flight. This reduces delays, improves safety, and enhances the overall travel experience. Malaysia Airlines Berhad (MAB) recently inked a five-year deal to transition its crew management systems to IBS Software’s iFlight Crew. According to their website, iFlight Crew is a modern cloud platform designed to optimize airline operations and crew management, leveraging AI and machine learning. 

Fuel Efficiency Optimization 

AI plays a key role in boosting fuel efficiency in the airline industry, given the substantial impact of fuel costs on overall expenses. By analyzing factors like weather, flight routes, aircraft performance, and passenger load, AI algorithms optimize fuel consumption. AirAsia, for example, uses OptiClimb, a fuel efficiency solution. This tool uses machine learning algorithms and advanced weather forecasts to predict fuel consumption. It suggests optimal climb speeds during takeoff, saving up to 3% of fuel per flight. 

Selling Tickets 

For travelers, AI-driven recommendation engines in ticketing mean a more personalized and convenient booking experience. These systems suggest tickets based on your past travel choices, preferences, and budget, making it easier to find flights that suit your needs. This technology not only helps with finding better deals but also simplifies the booking process.  

A great example is the collaboration between Elemental Cognition and Oneworld Alliance, which developed an AI tool for planning and booking “Round the World” (RTW) tickets. This tool makes it simpler and more efficient for travelers to book complex trips with multiple destinations across Oneworld Alliance’s member airlines. 

In-Flight Sales and Food Supply 

Airlines can also use AI to personalize in-flight meals based on customers’ preferences and dietary restrictions, thanks to innovative algorithms predicting demand. AI is also applicable in reducing catering waste.  

Airbus is developing such a program called Food Scanner. This AI-powered tool is equipped with a downward-looking camera and barcode scanner. It tracks and manages in-flight catering, capturing meal tray contents and monitoring beverage inventory before and after serving. The data processed through a cloud-hosted dashboard generates key performance indicators, enabling accurate catering planning and preflight meal ordering for passengers, ultimately reducing waste. 

Fraud Detection 

AI plays a crucial role in aviation fraud detection, minimizing risks associated with fraudulent activities. By analyzing extensive transaction data, AI algorithms swiftly pinpoint suspicious patterns and highlight potential fraud. A good example is the Airlines Reporting Corporation’s (ARC) Risk Check, which employs AI algorithms to scrutinize over 3 billion data elements, uncovering instances of fraudulent activity in travel bookings. 

AI at the Airport: Innovation on the Ground 


Artificial intelligence in aviation is not just revolutionizing the skies but also making a big impact on the ground for airlines. Let’s dive into how it transforms the airport experience. 

Enhanced Security 

For passengers, using AI-driven biometrics and facial recognition in airlines means a smoother and more secure travel experience. These technologies speed up the identification process while enhancing security measures. AI accurately matches fingerprints or facial features with identities, minimizing the chances of fraud and enhancing safety. The expected 78% increase in biometric self-boarding gates by 2030 highlights the efficiency and security benefits of this technology. 

Furthermore, AI’s real-time analysis of security footage helps in quickly identifying any suspicious activities, leading to faster responses to potential threats.  

Logistics and Operations 

The adoption of AI technologies in airports translates to a smoother and more efficient journey. Automated check-in systems speed up the process, reducing wait times while virtual assistants powered by AI provide passengers with flight updates and navigate them through the airport. 

AI is also employed to track and manage baggage, minimizing errors and improving the accuracy of baggage delivery. Eindhoven Airport, for example, uses an innovative AI-powered luggage-handling system called “BagsID” — no tags are needed. Passengers snap a picture of their luggage, drop it off, and retrieve it hassle-free at their destination. This innovative AI system tracks bags using photo recognition. It’s a game-changer for efficient and error-free airport experiences. 

Customer Service 

Curious about how AI improves customer experience at airports? AI is integrated in Chatbots and virtual assistants, powered by natural language processing (which is a part of ML). They enable passengers to interact effortlessly with airport staff using voice or text commands, reducing wait times, and making the customer experience smoother. AI algorithms also enhance the travel experience by leveraging individual passenger preferences. Analyzing data like past travel patterns, preferences, and frequent flyer status allows these algorithms to offer personalized recommendations.  

The Future of AI in Aviation 


While AI will not be replacing pilots just yet, it will play a key role in the future of the aviation industry. Key aspects include: 

Predictive Pricing 

AI-powered predictive pricing is on the rise and will continue to grow. By crunching extensive data, including personal preferences and real-time market trends, AI algorithms enable airlines to provide personalized travel experiences and competitive fares for each passenger. Virgin Atlantic, in collaboration with Fetcherr, is already using this technology to dynamically adjust pricing based on predicted market variables, optimizing operations and revenue. Expect more airlines to embrace this “generative pricing engine” to maximize their revenue systems. 

Sustainable Flights 

Aviation contributes 2% to global energy-related CO2 emissions. The International Air Transport Association, however, is aiming for net-zero emissions by 2050, and artificial intelligence will make that possible. By leveraging advanced analytics and machine learning, airlines can make smart decisions on flight routes, fuel use, and operations. This data-driven approach minimizes carbon footprint, aligning with sustainability goals and fast-tracking the industry’s shift to a greener future. 

Better Aircraft Health Systems 

Smart aircraft health systems, powered by AI, will become increasingly popular. These systems analyze data from the onboard sensors of aircraft, spotting potential issues early on for proactive maintenance. This predictive approach will cut down on unscheduled maintenance, reduce aircraft downtime, and boost safety. According to Deloitte, this type of predictive maintenance could cut aircraft operational costs by as much as 25%, as well as prevent disruptions that could lead to fatal losses. 

Optimized Flight Routes 

According to Investopedia, fuel is the second biggest expenditure by airlines, accounting for 22% of operational expenses. This huge spending on aviation fuel can be attributed to route planning influenced by air traffic, and weather changes. In the coming months and years, airlines will increasingly leverage AI platforms and tools to change this narrative. 

These platforms use historical data and predictions to provide quick insights, analyzing vast amounts of information like weather patterns, air traffic, and past flight data. The result? Optimized routes that not only save fuel but also cut down on delays. AI-based route planning adapts in real-time, dynamically adjusting to enhance efficiency and cut overall flight time. 

As can be seen, artificial intelligence in the airline industry holds great promise. As technology continues to advance, this industry is likely to witness further transformative changes driven by AI applications. 

Challenges and Risks of AI in Aviation 

Adopting AI in aviation brings numerous benefits, but it also poses challenges. Here are a few of these risks and challenges. 

  1. Technical Hurdles: Integrating AI into aviation systems is not straightforward, there are technical challenges to be overcome. Ensuring it works well with different hardware and software across various aircraft models and manufacturers can be difficult.  
  2. Ethical Considerations: Determining the extent of autonomy for AI decision-making, especially in critical situations, triggers ethical questions that need careful consideration. 
  3. Workforce Challenges: AI needs a skilled team for development, maintenance, and operation. Bridging the skills gap by training aviation professionals is a big task. And the shift to AI might worry some about job security. Handling these concerns and offering retraining options is crucial for a smooth transition. 
  4. Regulatory Challenges: The aviation industry has strict rules and introducing AI means playing by those rules. Adapting regulations to tackle the new challenges posed by AI in the aviation industry can be demanding. 
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Case Studies of AI in Aircraft Maintenance 

Airlines are leveraging AI and ML to enjoy a wide range of benefits. Here are two real-life use cases as examples.  

Delta Airline 

In 2021, Delta introduced facial recognition technology at airport touchpoints, optimizing the travel experience for passengers. Using just a passport number, the Fly Delta app, and TSA PreCheck membership, passengers can enjoy a seamless, touchless process—scanning their faces instead of presenting physical IDs and boarding passes. In October of the same year, Delta further expanded its AI adoption by introducing biometric-powered bag-drop technologies. 

Southwest Airlines 

Southwest Airlines, a major US carrier, leverages AI in key aspects of its operations. In sentiment analysis, advanced software tracks keywords on the web, allowing the airline to monitor social media mentions and analyze user sentiment. This insight aids in staying updated on trends and tailoring personalized offers for customers. 

Additionally, Southwest uses a flight analytics system by GE Aviation to enhance fuel efficiency for its extensive Boeing 737 fleet. The platform helps them analyze flight data and optimize fuel consumption during each journey. 

Future of AI in Aircraft Maintenance 

Artificial intelligence aviation not only improves air service and ground operations but also shows great potential in aircraft maintenance. 

As we have already discussed, a key future trend is predictive maintenance. But beyond that, AI will also transform inventory management by accurately predicting spare part demand through data analysis. This optimizes inventory, lowers costs, and prevents stockouts. Additionally, AI helps detect counterfeit parts, ensuring the safety and reliability of aircraft components. 

Integration of sensors, IoT devices, and AI-equipped robotics will further enhance maintenance operations, providing accurate real-time data and performing complex tasks in challenging areas. 


AI has revolutionized aviation, transforming operations, elevating passenger experiences, and enhancing safety. One can safely say that integrating artificial intelligence in aviation is now no longer a choice but a necessity. The key, however, is choosing the right technical partner for a seamless adoption. This is where we excel at Symphony Solutions. 

Whether you want to improve customer experience, streamline booking, sell tickets, or analyze sentiments, our proven expertise in airline software development, advanced analytics, and machine learning is what your business needs to leverage the potential of artificial intelligence. 


AI is a vital part of aviation, contributing to autopilot systems, predictive maintenance, route optimization, air traffic management, and cockpit assistance. These applications boost efficiency, safety, and decision-making. 

AI is a game-changer, improving safety by analyzing real-time flight data and identifying risks. Predictive maintenance ensures optimal aircraft conditions, reducing the chances of mechanical failures. AI also enhances fuel efficiency through optimized flight routes, cutting carbon emissions and operational costs. 

AI makes airports more efficient and enhances the passenger experience. Facial recognition powered by AI speeds up check-in and security with seamless identity verification. AI chatbots instantly assist passengers, answering questions, providing flight updates, and giving personalized recommendations. AI improves baggage handling systems for accurate tracking and efficient retrieval. 

AI is unlikely to completely take over airlines. Instead, it will enhance various aspects of aviation operations, from flight management to customer service. Human oversight and intervention will remain essential for safety and decision-making in the aviation industry. 

Slawomir Umpirowicz
About the Author

Slawomir Umpirowicz

Lead Business Analyst
Slawomir Umpirowicz, is the airline and transportation industry expert, serves as the Lead Business Analyst at Symphony Solutions. His focus lies in strategic analysis, development, implementation, and monitoring of development strategies for medium-sized enterprises in the IT industry.
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