Symphony Solutions together with SHE. community recently hosted a talk inviting our company experts to share their experience of using generative Artificial Intelligence that’s become accessible to the global public ever since the launch of ChatGPT. Our panelists discussed how AI is changing the landscape of work and shared their own experiences using AI for everyday work tasks.

Event experts:

Yulia Nosal, Chief People Officer at Symphony Solutions (Ukraine)
Oleg Chekan, Technical Director at Symphony Solutions (Poland)
Tania Soroka, Director of Virtual Communities at Symphony Solutions (Ukraine)

Watch the video recording on YouTube or continue reading to get all the highlights from the event in this article. Here’s what we’ll talk about during the panel discussion:

How is AI currently transforming the workplace, and what potential further advancements are coming in the future?

AI itself is not a new concept, but what’s truly groundbreaking is the emergence of generative AI, which has made it accessible to the masses. This democratization has allowed anyone to use AI tools, whereas previously, they were limited to engineers or data scientists working on complex projects over extended periods.
AI is becoming an integral tool for our everyday work and productivity, helping with brainstorming, content creation, presentation, development, etc.
AI tools empower us to explore new ideas and implement them with their guidance.
You can achieve more without being distracted by the need to coordinate meetings or find someone else’s availability for feedback. Tasks can be accomplished faster and more efficiently.
If AI tools increase our sense of satisfaction, it’s already a good achievement. And if clients are getting more value that’s a win-win situation.

“I’m interested to see what is coming in learning development in knowledge transitions. I’m sure with these things – AI gathering information, providing information they’re building, working with this data – there will be a lot of interesting advancements that will help us to do really personalized trainings. The next step is to make it available for everyone.”

Tetiana Soroka

Director of Virtual Communities at Symphony Solutions

What are the opportunities and challenges of integrating AI technologies into various industries and job roles?

There are three main categories of AI users: those who create and write AI algorithms; those who constantly search, explore, and implement AI in their business domain; and those who still resist the adoption of AI.
Lately, there has been a significant rush to understand the latest developments in the market, how to apply AI, measure its efficiency, and bring that efficiency to the workplace.
AI is a tool that should bring benefits. However, we must also be responsible in how we implement it. Being responsible means understanding all aspects of AI, including its challenges, opportunities, data boundaries, and reliability. We need to be knowledgeable to ensure responsible usage of AI.
Understanding the limitations of the tools, you always have to revise what’s been generated, make sure you understand it, and it’s in line with your expectations. You can always iterate with those tools, point out mistakes, provide your feedback, and improve their results.

One of the key challenges is how confidently ChatGPT can be wrong.

You have to be careful with what AI tools you select. Many of the new tools being released to the public are not quite ready or their quality is not meeting expectations.
Beware of scam projects which may be used to steal data.
Not all AI tools are ready for scaling yet.
Open-source AI is not yet properly available for commercial use. You have to be really careful not to violate licenses. The open-source community is trying to address this issue and make something available for commercialization with the legal aspects covered.
Another issue in the education area is having ready-to-use high quality training materials. How to use these tools. How to understand the limitations. What are the best practices. Educational materials are few and far between and they lack structure.

“The Covid pandemic has significantly changed our working style, leading to more remote and work-from-home setups, as well as asynchronous collaboration. The emptiness that it created is now being filled in by generative AI. You can engage in conversations with ChatGPT and work together on various topics. This approach allows for more independent and asynchronous work, providing real-time feedback that leads to increased satisfaction and productivity.”

Oleg Chekan

Technical Director at Symphony Solution

What skills and competencies will be most valuable to thrive in an AI-driven work environment?

AI is a tool. The critical thing is to maintain your domain expertise and improve every day as the expert. AI cannot think instead of us at this point in time.
Digital literacy is your number one competency. Follow the trends, apply and test, and make your critical conclusions.
Companies should establish appropriate standards and make sure that people are educated to the kind of most useful sources of information.
Mastering AI tools should be integrated into our personal development or onboarding processes.
Make it a skill that is evolving and adjusted to the roles and seniorities of people.
New tools and technologies appear every month produced by giants like Microsoft, Open AI, and Google and they are adopting quite quickly and making things possible which were not possible before.
The better higher quality input you will make the prompt the better quality you will get on the output.
It is crucial to have the ability to clearly formulate instructions in written form. Your fluency in English is very important.

What are some ethical considerations when implementing AI systems? Can AI be leveraged to enhance diversity and inclusion in the workplace?

GDPR data leakage is a real risk with utilizing AI tools which are trained on scraped data.
The question arises if AI will be able to show empathy and have an understanding of the subtle context around the situation. and the major question and we can all reflect it from our personal experiences.
Is a rational data-driven decision always the best one in the long-term perspective? If we always rely on data analysis and let the data drive decisions, it might not work out in the long run.
AI brings certain risks that stem from it being trained on the data that it can scrape from the sources available. This can create bias (racial, gender, etc.), which has already happened in recruitment, financial institutions, and healthcare.

“I’m acting as a prompt engineer for my kids and understand the threats that I may be personally inflicting on them if they get to understand the technology. How about reading books? Critical and analytical thinking? How about becoming domain experts not relying on just the information that is fed to you? Eventually, we will have to consider these things at some level of depth.”

Yulia Nosal

Chief People Officer at Symphony Solutions

How can AI and human collaboration create a symbiotic relationship for achieving optimal results?

With the emergence of tools like ChatGPT, Midjourney, and others, you are enabled to implement your own small projects using a simple chat interface and benefit from it in real time.
As people learn together and experiment, they find innovative applications that the original authors might not have anticipated. The learning process extends to incorporating AI into everyday work, where it plays a significant role. This widespread accessibility marks a crucial turning point in the AI landscape.
By introducing AI to certain roles functions, we can take away fatigue that people sometimes have from routine mundane tasks that can be delegated to AI.
With AI becoming an integral part of day-to-day work, we should expect new job roles to emerge, such as prompt engineer, Chief AI Officer, bias remover, etc.

Watch the full recording of the event to learn the answers to some fascinating questions from the audience:

If you could create an AI-powered gadget or device or program to improve your daily life, what would it be?
If you could design an AI assistant to have a unique personality trait, what would it be and how would it manifest in its behavior?

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AI in the Future of Work: SHE. Event Overview