Senior Business Analyst

What is the project, and why should you care?

Datalex is a market leader in digital commerce for travel retailers. The Datalex Digital Commerce Platform provides airlines with a unique solution that allows them to significantly leverage and increase the range and scale of products and services they can offer to passengers. The platform enables an omni-channel travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world’s most innovative airline retail brands. Datalex’s customers include Lufthansa Group, Air China, JetBlue Airways, Hainan Group, SAS, Swiss International Air Lines, Philippine Airlines, Aer Lingus, Copa Airlines, Brussels Airlines, Air Transat, Air Malta, HP Enterprise Services and STA Travel. The company is headquartered in Dublin, Ireland, and maintains offices across Europe, the USA and China. Datalex is a publicly listed company and is listed on Euronext Dublin (DLE). 

Learn more at www.datalex.com or follow on Twitter @Datalex.

You will be an excellent fit for this position if you have:

We are looking for a Business Analyst (BA) who is highly technically proficient, an excellent communicator, and has a strong customer orientation. This role is both customer-facing and technical with a primary focus on delivering and solving customer business requirements.

This key leadership role involves liaising with the customer business team, building long-lasting relationships, and translating their business requirements into tangible Datalex assets that can then be progressed and eventually delivered to the customer.

The role involves establishing internal relationships with key stakeholders such as Sales, Product Management, and Engineering. They are confident in advising our own project teams and customers on matters of high-level design and product enhancements, while being commercially aware and able to make sound judgment calls.

The role also involves promoting the Datalex Stellex platform with the help of Product Managers and Customer Architects.

Required Skills and Experience:

• Customer-facing experience in previous roles required
• Excellent leadership and communication skills
• Must be able to deliver high-quality customer-facing documentation
• The ability to translate high-level business requirements to detailed requirements is a must
• Capable of handling multiple priorities in a fast-moving environment
• Must be able and willing to travel to Datalex offices and customer sites periodically
• Be a self-starter, have a strong problem-solving aptitude, and do not accept the status quo
• Must be able to operate within a multi-locational delivery team environment with both onsite and remote engagement
• Knowledge of the Airline industry is required
• E-Commerce (retail) industry experience and/or experience in a high transaction volume or mission-critical cloud solutions (AWS, Azure, GCP)
• Be familiar with Jira, Confluence, MS Office applications, Agile-based methodologies (SCRUM, Kanban)

Here are some of the things you’ll be working on:

• Builds strong relationships and instills confidence with customers and internally within Datalex
• Participates in on-site face-to-face workshops with the customer
• Leads the customer by promoting the Datalex Stellex platform and its capabilities
• Contributes to the customer roadmap in collaboration with the customer and Datalex leadership teams
• Documents all business requirements in detail alongside the customer and Datalex
• Advises/Leads the Datalex implementation team when needed during development
• Identifies new product enhancements and actively informs Product Management
• Identifies opportunities to drive Continuous Improvement activities