Senior Business Analyst

What is the project, and why should you care?

Symphony Solutions is a Cloud and AI-driven IT company headquartered in the Netherlands. We are a premier software provider of custom iGaming, Healthcare, and Airline solutions. Devoted to delivering the highest quality of service, we offer our expertise in full-cycle software development, cloud engineering, data and analytics, AI services, digital marketing orchestration, and more. Since our founding in 2008, Symphony Solutions has been serving many international clients primarily in Western Europe and North America.  

We are seeking a highly skilled Business Analyst with a strong background in AI-driven software development projects and proven expertise in one or more focused domains such as Sports Betting and iGaming, Retail, and the Airline industry.

This is a key role where you will bridge the gap between our clients, development teams, and stakeholders, and contribute to high-impact AI-based projects and digital transformation initiatives.

You will be an excellent fit for this position if you have:

• Minimum 5 years of experience as a Business Analyst in the IT software development industry.
• Proficiency in business process modelling (BPMN, UML), requirement elicitation techniques, and analytical tools (e.g., PowerBI, Tableau).
• Demonstrated experience in delivering projects involving Artificial Intelligence solutions.
• Solid understanding of AI technologies usage in business, data lifecycle, and their business applications, especially in regulated industries.
• Excellent command of English (min B2+ / C1 level), both written and spoken, with the ability to communicate complex ideas to both technical and non-technical audiences.
• Familiarity with Agile methodologies (Scrum, SAFe) and experience working in cross-functional teams.
• Exceptional critical thinking, adaptability, and ability to handle complexity and ambiguity effectively.
• Emotional intelligence and effective communication, stakeholder management, and negotiation skills.

Preferred

• Domain experience in Sports Betting, iGaming, Retail, or Airline industries.
• Certifications in business analysis, Agile methodologies, or relevant AI/Machine Learning courses.

Here are some of the things you’ll be working on:

• Elicit, analyse, and document detailed business and system requirements for AI-based solutions.
• Conduct market research and competitor analysis to identify opportunities for leveraging AI technologies effectively
• Conduct gap analyses, impact assessments, and feasibility studies for AI initiatives.
• Collaborate with clients from different sectors, understanding their specific regulatory, operational, and technological landscapes.
• Translate business needs into functional specifications, contribute to non-functional requirements and product roadmaps.
• Work closely with product owners, solution architects, and development teams to ensure requirements are properly implemented and deliver business value.
• Create comprehensive documentation including user stories, functional specifications, and process flows.
• Support user acceptance testing (UAT) and ensure the solution meets both business and technical expectations.
• Monitor project progress, risks, and dependencies, ensuring transparent communication across teams.
• Actively participate in pre-sales activities, including proposal creation, client presentations, RFP responses, and demo scenario development.