Advanced Backend for Global Ticketing Platform

Background

As a key player in the public transport industry globally, our client recognized the need for a sophisticated backend application development process to power their innovative mobile ticketing platform. The platform was envisioned to revolutionize the way users engage with public transport by simplifying the ticket purchasing process via smartphones. To achieve this, they sought out our specialized skills, known for robust software development capabilities in transportation management application development. 

Client

Our client is a pioneer in developing advanced software solutions that cater to the dynamic needs of local and international public transport systems. Their expertise lies primarily in developing comprehensive mobile ticketing and customer management systems that span multiple regions. With a history of serving over 60 transport companies across the globe, they have made significant contributions to the modernization of logistics and transportation software development. 

Challenges

The main challenge was to construct a dependable and user-centric mobile ticketing platform capable of handling the complexities of modern public transport systems. This platform needed to not only facilitate effortless ticket purchases on smartphones but also integrate seamlessly with existing transport infrastructure. The project was under stringent requirements to adhere to the highest quality and performance standards in the software industry, ensuring that the final product could reliably serve millions of users without compromise. Emphasizing transportation application development was crucial to meeting these complex demands. 

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Solution

Multi-Tenancy Configuration: We utilized Keycloak to create separate realms for each tenant, ensuring isolated and secure environments tailored to the specific needs of each. This configuration enabled customized backend setups for diverse operational requirements, promoting efficient management and scalability. 

Resource Tagging: To streamline operations and maintenance, we tagged each system resource according to its tenant ownership. This meticulous organization allows for precise tracking and easier troubleshooting, ensuring smooth backend functionality and supporting the broader scope of TSM development. 

Payment and Ticketing Integration: We developed an advanced ticketing system that handles payments based on individual user accounts, complemented by visual end barcode ticketing features. This integration allows for a more seamless and user-friendly purchasing experience, boosting customer satisfaction and enhancing the effectiveness of transportation mobile application development. 

Result

Pre-MVP Development: We successfully developed the pre-MVP version of the mobile ticketing platform. This foundational build provides a robust base for all future enhancements and expansions, aligning with the client’s strategic growth plans and the requirements of transportation management application development. 

Enhanced Future Development Potential: Our contributions have significantly empowered the client, enabling them to continue the application’s development in-house. The scalable and secure infrastructure we established forms a solid groundwork for ongoing and future enhancements. 

Strategic Technological Foundation: The architecture and solutions implemented not only meet current operational demands but also offer the flexibility to adapt to evolving technological trends and market needs. This ensures the client remains at the forefront of transportation application development.