Symphony Solutions Launches BetHarmony, A Game-Changing AI Assistant for iGaming 

We’re excited to announce that BetHarmony, our AI Assistant for iGaming, has expanded its feature set to include support for casino and sportsbook operators, along with 24/7 customer assistance. This new update is designed to enhance every aspect of the user experience, from seamless onboarding to intuitive betting processes, ensuring all players receive top-tier, human-like service. 

After a successful proof of concept and positive feedback from industry leaders, Symphony Solutions has officially launched BetHarmony. This AI assistant is set to enhance various aspects of user experience, from initial onboarding to advanced betting capabilities. BetHarmony promises to ensure that all players receive VIP treatment with a human-like, responsive service. The platform stands out by offering a set of powerful tools aimed at improving user acquisition, engagement, retention and exceptional instant 24/7 customer support. 

Valentina Synenka, CEO of Symphony Interactive, expressed her excitement about the launch: “Launching BetHarmony marks a significant milestone for us. Driven by groundbreaking AI research and insights from our proof of concept, this platform is designed to lift user experience while providing operators with tools to enhance engagement and retention.” 

The latest release has been developed based on insights gathered from in-depth market research and feedback by early adopters. It introduces a set of features tailored to meet the specific needs of both casino and sportsbook operators. 

Key BetHarmony Features: 

• Human-Like Communication with Clarification: BetHarmony supports smooth, AI-powered communication, mimicking a real personal assistant.  

• Games and Betting Smart Search Capabilities: Players can instantly locate games, sports, countries, leagues, teams, or events by attributes such as type, provider, and language, using advanced semantic search technology for more relevant and precise results. 

• Direct Betting: Place bets directly from BetHarmony, simplifying the betting process. 

• Odds Selection: Simplify the betting process with easy odds selection, directly adding bets to the betslip. 

• Customizable UI Styles for Operators: This feature allows operators to customize the user interface to better align with their branding and user preferences. 

• Real-Time Critical Alerts: The platform provides instant alerts on critical metrics, aiding operators in maintaining system stability and enhancing user satisfaction. 

• Customer Support: 24/7 instant human-like assistance with opportunity to escalate to the real agent. 

• Advanced Reporting Tools: Detailed analytics on user interactions and system errors are available to operators, enabling informed decision-making and continuous improvement. 

Valentina further highlighted, “This platform represents a significant evolution in how users engage with online casinos and sportsbooks. With features like smart search and direct betting, BetHarmony is not merely responding to current industry needs but is also setting the stage for future innovations.” 

Future Developments 

The expansion of BetHarmony is a significant step in Symphony Solutions’ vision for the future of iGaming. The company continues to innovate with plans for further enhancements, including escalation alerts feature coming in early September. This feature will automatically escalate sensitive user inquiries to a live agent without requiring the user to make the request, ensuring critical issues are addressed promptly. This will be followed by advanced user authentication, personalized game recommendations, and support for multiple languages. 

About BetHarmony 

BetHarmony, powered by Symphony Solutions, is an innovative AI assistant designed to optimize the gaming experience for both casino and sportsbook operations. It streamlines onboarding, simplifies transactions, and enhances user engagement with 24/7 multilingual support. BetHarmony sets new standards in the digital betting landscape by providing operators with tools to increase user engagement and operational efficiency.