BetHarmony AI Assistant Sets New Standards in AI-Powered iGaming  

After a successful Proof of Concept and overwhelmingly positive feedback from industry leaders, Symphony Solutions is excited to launch BetHarmony, an AI-powered assistant tailored for the iGaming industry.  

Designed to cater to both casino and sportsbook operators, BetHarmony leverages cutting-edge technology to enhance every aspect of user interaction—from initial onboarding to advanced betting capabilities to ensure that all players receive VIP treatment with a human-like, responsive service. The platform stands out by offering a set of powerful tools aimed at improving user acquisition, engagement, retention and exceptional instant 24/7 customer support. 

Eduardo Remedios, VP of iGaming at Symphony Solutions, shared his enthusiasm about this debut: “Launching BetHarmony is a proud moment for us. This is a brand-new venture into the iGaming sector, driven by groundbreaking AI research and invaluable insights from our initial market introduction. Our platform not only lifts the user experience but also equips operators with powerful tools designed to enhance engagement and retention.” 

Our first release offers casino version features and customer support.The casino version has been developed based on insights gathered from in-depth market research and feedback by early adopters.  

Key Features of the BetHarmony Casino 

• Enhanced Search Capabilities: Players can search for games by attributes such as type, provider, and language, using advanced semantic search technology for more relevant results. 

• Customizable UI Styles for Operators: This feature allows operators to customize the user interface to better align with their branding and user preferences. 

• Real-Time Critical Alerts: The platform provides instant alerts on critical metrics, aiding operators in maintaining system stability and enhancing user satisfaction. 

• Automated FAQ and Support: With a robust FAQ database and advanced logging mechanisms, the platform ensures users receive timely and accurate support. 

• Advanced Reporting Tools: Detailed analytics on user interactions and system errors are available to operators, enabling informed decision-making and continuous improvement. 

Eduardo further highlighted, “This platform represents a significant evolution in how users engage with online casinos. With features like enhanced search capabilities and real-time alerts, BetHarmony is not merely responding to current industry needs but is also setting the stage for future innovations.” 

Looking Ahead  

The launch of BetHarmony is just the beginning. Starting with casino features, the next step is to satisfy the needs of sportsbook operators. The upcoming release will include sportsbook features such as automated customer support, enhanced search of specific sports event bet, popular and trending sport bets, multiple types of odds support, and much more. This new release is expected early in September. 

Symphony Solutions is dedicated to continual innovation, aiming to enhance the capabilities of their AI-driven assistant and introduce additional functionalities. 

About BetHarmony 

BetHarmony, powered by Symphony Solutions, is an innovative AI assistant that revolutionizes the iGaming industry for both casino and sportsbook operations. Designed to optimize every aspect of the gaming experience, BetHarmony streamlines onboarding, simplifies transactions, and enhances user engagement with 24/7 multilingual support. With BetHarmony, operators can expect a robust increase in user engagement, enhanced operational efficiency, and superior overall user experience, setting new standards in the digital betting landscape. 

BetHarmony, has been acknowledged for its groundbreaking advancements in sports betting technology by the EGR B2B Award in the Innovation in Sports Betting Software category.