The Long Road to Recovery: Symphony Solutions Supporting UNBROKEN Since 2022

Loss can come suddenly. Recovery, on the other hand, rarely does. It happens one small step at a time: learning to hold a cup, turn a key, or embrace a loved one again. That slow, stubborn climb is exactly where UNBROKEN does its work in Lviv, and Symphony Solutions has been part of this journey right from the start. 

Back in 2022, when the need was urgent and the future uncertain, Symphony Solutions was among the first companies to stand behind the project, and the first IT company to do so, helping fund UNBROKEN’s first bionic prosthetic hand. 

Most partnerships like this are a single moment: one donation, one announcement, done. This one, now in its fifth year, has travelled a long way: from funding UNBROKEN’s first bionic prosthetic hand, to rehabilitation equipment for a Lviv hospital, to prosthetics for soldiers coming home from the front, and on to a lecture hall where Ukrainian doctors now learn from experts a world away, among many other initiatives along the way. But the road was never really about the milestones. It was about the people at the end of each one.  

How it started

Symphony Solutions had a particular reason to support UNBROKEN. Although Dutch in origin, the company has operated its largest delivery center in Lviv since 2008. When the need arose, the city was never an abstract cause to support from afar. It was home to many of its people. 

In June 2022, just a few months after the start of the full-scale invasion, the need for rehabilitation services in Ukraine was already overwhelming. To help address it, the National Rehabilitation Center was established in Lviv within the First Territorial Medical Association of Lviv, on the initiative of the Ministry of Health and with the support of the city. For Symphony Solutions, supporting the initiative was a chance to help a community that had been part of its story for more than a decade. 

Symphony Solutions was one of the first companies to step forward, and the first IT company among them. The company committed €100,000 from its own profits, alongside funds raised through its Stand by Ukraine initiative, to help purchase diagnostic and rehabilitation equipment, with the aim of bringing its total support to €500,000.

“Recovery is a long process, and meaningful support has to be long-term too. It’s been inspiring to see how UNBROKEN has grown over the years, and we’re grateful to play a small part in that story.”

Valentina Synenka

Board Member,
Symphony Solutions 

The first two bionic hands

By July, that support had taken its first tangible form: the center’s first two bionic hands, developed by Esper Bionics, a US company with Ukrainian roots. The AI-powered prostheses are among the most advanced of their kind. Highly sensitive and capable of adapting to the user, they help restore fine motor skills and make everyday tasks possible again, like holding a cup, using tools, or opening a door.  

Unlike traditional prostheses, which are often limited in function, these devices give patients greater independence and control. Just as importantly, this level of treatment is now available in Ukraine, allowing patients to recover closer to home and stay connected to the people who matter most during rehabilitation. 

Mykhailo Yurchuk 

The first bionic hand went to Mykhailo Yurchuk, a paratrooper who had lost a hand and a leg in a tank attack. At UNBROKEN, he began the long work of learning to use his new prosthesis, moving its fingers and, day by day, taking the first steps back toward his independence. 

Dmytro 

The second went to Dmytro, a twenty-five-year-old orthopedic traumatologist. In the first hours of the full-scale invasion, he was already doing the only thing he knew how to do, helping his unit save the lives of nearly two hundred Ukrainian soldiers. Then he lost his right hand, the hand a surgeon depends on most. The injury changed the course of his life. 

Five operations across three cities followed before he arrived in Lviv, where he received a bionic prosthesis. It would later appear on the cover of TIME as one of the year’s top innovations. For Dmytro, the real question was far simpler: whether he might one day return to the operating room. 

Rehabilitation equipment at St. Luke’s Hospital 

Helping one person is powerful. Helping a hospital treat more people, day after day, is how that impact multiplies. 

In September 2022, Symphony Solutions delivered multifunctional rehabilitation equipment to St. Luke’s Hospital in Lviv: a MOTOmed Viva2, a verticalizer, a ceiling lift, a treadmill, and a Gloria Aria, enough to let the hospital support up to thirty patients a day on their path to recovery. 

Digitizing healthcare 

The following year, the support moved to the systems that keep a hospital running. In late spring 2023, Symphony Solutions delivered 50 monitors, together with the necessary network equipment, to the First Territorial Medical Association of Lviv, the parent structure of the UNBROKEN project.  

The donation helped advance the digitization of healthcare services, giving medical teams the tools they needed to coordinate care more effectively. A prosthesis restores one life. Equipment like this helps a whole hospital restore many. 

Creating a more welcoming place to heal 

Recovery is about more than medicine alone. The spaces where patients recover, especially children, can make a meaningful difference to their experience. Alongside its support for digital infrastructure, Symphony Solutions also donated furniture to the First Territorial Medical Association of Lviv, helping improve the hospital environment for patients and staff.  

The company also donated a turtle tank to the children’s department and relocated Theodora, a cow from its Lviv office, to the hospital grounds. Together, these contributions helped make the hospital a warmer, more welcoming place to heal. 

Ruslan’s story 

In October 2023, a man sat in Symphony Solutions’ Lviv office and told a story that began at sea. 

Before the war, Ruslan Kapusta had spent eleven years at sea, specializing in radio and satellite communications. A peaceful man by nature, he chose to serve when the full-scale invasion came, but only after his wife and two small children managed to escape Russian occupation in their hometown of Nova Kakhovka. Once he knew they were safe, he volunteered. His call sign was fitting: Sailor. During a combat mission near Bakhmut, he was seriously wounded and lost his hand.

Symphony Solutions sponsored his rehabilitation at UNBROKEN, but some of the most important support happened outside the hospital. Kseniya Kobryn, then COO of Symphony Solutions, personally reached out to make sure his treatment could begin as soon as possible, and later helped reunite him with his family in Lviv.

By early 2024, Ruslan had received his prosthesis and completed rehabilitation. He was even preparing to return to duty. Yet one moment mattered more than any medical milestone: returning home to his family. After months of separation, his wife and two children were with him again in Lviv. The war had changed their lives forever, but at last, they were together. 

Staying close to the mission

Symphony Solutions’ commitment to UNBROKEN was intentional from the very beginning. The location was part of the reason. As founder Theo Schnitfink explained at the time, choosing a hospital in Lviv made it possible to stay personally connected to the work. 

“This way it becomes personal and intimate, which is one of our core values at Symphony Solutions, and we can do more than just donating money.”

Theo Schnitfink

Founder,
Symphony Solutions 

In December 2023, he put those words into action, travelling to Lviv with a group of colleagues to visit UNBROKEN and see the impact firsthand. During a tour of Hospital #7, they found the bicycle and seat ergometers donated by Symphony Solutions already installed and being used by patients. What had begun as a fundraiser and a series of equipment purchases now had faces attached to it: real people, using the equipment as part of their recovery. It is one thing to fund something from a distance. It is another to watch someone use it. 

In January 2025, Theo returned to the center, this time alongside Board Member Valentina Synenka. Together, they met with patients and staff, witnessing both the resilience of those rebuilding their lives and the dedication of the medical teams supporting them. The visit reflected the same philosophy that had shaped the partnership from the beginning: staying connected not only to the mission, but to the people behind it. 

Continuing the journey 

Through 2024 and 2025, the support continued in the same practical way. More bionic prostheses reached patients at UNBROKEN, including soldiers such as Vasyl Marchyshyn, each one a chance to regain independence and begin moving forward again. 

In January 2025, Founder Theo Schnitfink returned to the center, this time with Board Member Valentina Synenka, to meet patients and staff and see how far UNBROKEN had come. 

An evening at the Lviv Opera 

In late 2025, Symphony Solutions CEO Kseniya Kobryn was invited to a gratitude evening hosted by UNBROKEN at the Lviv Opera. Earlier that day, she visited the rehabilitation center and saw how much it had grown: new rehabilitation spaces, new equipment, expanded mental health support, more patients receiving care.

That evening, the stories took center stage. An eleven-year-old boy who had survived a missile strike danced a waltz after a long recovery. A Ukrainian soldier whose life had been saved at UNBROKEN stood on stage and sang. Nearly four years after Symphony Solutions first stepped forward, the results were not in the reports or the statistics. They were here, in a theatre, in the people who had found a way forward.

Reflecting on the evening, CEO Kseniya Kobryn said the experience reinforced what the partnership had always been about. 

“The true impact of this partnership cannot be measured by the equipment we delivered or the funds we contributed. It is measured in people reclaiming their independence, returning to their families, and finding hope again. That is why we continue to stand with UNBROKEN.”

Kseniya Kobryn

CEO, Symphony Solutions.

UNBROKEN University: learning without barriers

By 2026, the partnership had grown in a new direction, from helping patients recover to helping the people who treat them learn. 

Together with Somium Properties, Symphony Solutions funded simultaneous interpretation equipment for UNBROKEN University, particlularly the School of Medicine, the center’s medical education arm. The equipment lets Ukrainian clinicians take part in international training and learn directly from experts around the world, whatever language those experts speak. 

In May 2026, Australian occupational therapist Anita Clerk gave one of the first lectures to use it. Drawing on more than forty years in upper-limb rehabilitation, she walked a room of Ukrainian clinicians through preventing complications after injury, working effectively alongside surgeons, and setting recovery goals honest enough to reach. Thanks to real-time interpretation, none of it was lost on the way. And every specialist in that room would carry what they learned to patients of their own, long after the lecture ended. 

Because language should never stand between a doctor and the knowledge that helps a patient. 

One roof, half a million patients 

Today, UNBROKEN is one of Ukraine’s leading rehabilitation initiatives. Under one roof, it brings together reconstructive and plastic surgery, orthopedics, prosthetics, and physical, psychological, and social rehabilitation. Since opening, the center has reported more than 64,000 surgeries and over 500,000 patients. 

Mykhailo is one of them. So is Dmytro. So is Ruslan. The numbers are striking, but they only mean something when you remember they are made of individual people, rebuilding their lives after injury, loss, and trauma. 

We are proud to have played a small part in that journey. 

The bigger picture

UNBROKEN is one chapter in a much longer story. Symphony Solutions had been supporting Ukraine long before 2022, including assistance to the 80th Air Assault Brigade through the years of conflict that began in 2014. When the full-scale invasion came, that commitment deepened. In the first days of the war, the company established the Stand by Ukraine Charity Foundation. 

Since then, Symphony Solutions has contributed €264,635 to support UNBROKEN’s rehabilitation initiatives. Together with its clients and partners, the company has contributed €1.4 million to support Ukraine over four years. Of that total, more than €913,000 has been dedicated to supporting mobilized Symphonians serving in the Armed Forces, with additional funding going toward hospitals and families affected by the war. You can read more about these efforts on our Caring and Sharing page. 

The scale of the support matters. But what matters most is where it ends up: in rehabilitation centers, hospitals, military units, and families. In people like Mykhailo, Dmytro, and Ruslan. The goal has always been the same, to provide practical help where it is needed most. 

The road ahead 

Recovery is rarely measured in weeks or months. It takes time, persistence, and the support of many people along the way. Sometimes it means learning to use a prosthesis. Sometimes it means returning to work. Sometimes it means being reunited with family.

We are grateful to the UNBROKEN team for the work they do every day, and proud to support their mission. 

To learn more about this and other initiatives, read our latest CSR Report 2025: Care in Action.

To support Ukraine, visit Stand by Ukraine.