Almost EUR 1 Million in Support for Mobilized Colleagues

Since 2022, Symphony and its customers have provided almost EUR 1 million for mobilized Symphonians while continuing to contribute to rehabilitation efforts in Ukraine.

February 24 is not just a date in the calendar. For Ukrainians, it marks the moment life changed, and the moment resilience became everyday reality. At Symphony Solutions, we’ve learned one thing with absolute clarity over the past years: support is not a statement. It is consistency. It is action. And sometimes it is the quiet, practical decisions you keep making for your people, week after week. 

This story is about that kind of support for Symphonians who were mobilized and continue to serve, and for the families and teams who carry that reality in the background. It is a record of what we did, and what we continue to do. 

From the start, it was important for us to make sure mobilized colleagues knew three things: they have our full support and respect; they are welcome to return to work after service; and while they are away, we will help their families financially. We have stayed committed to that approach throughout these four years. Since the beginning of the full-scale war, Symphony and its customers have provided EUR 913,222 to mobilized Symphonians, and the total contribution has reached EUR 1.4 million.  We are grateful to the customers who chose to contribute and help us sustain this support over time. This support continues, shaped by real needs and the people behind them. 

Voices from Within: what Support Looks Like in Real Life 

When a colleague is mobilized, there is often an initial rush of messages, lists, and urgent needs. But service doesn’t last a week. It can last months and years. And what truly changes things is not one-time help but knowing you are not left alone. 

Below are stories and interview excerpts shared by Symphonians connected to mobilization and service. One conversation happened while the colleague is still serving, so it was done whenever there was a safe moment to connect. The other reflects what it feels like to return to civilian life and back to work after service. Some details are intentionally generalized to protect privacy. 

Sergii: “You remember actions, not slogans” 

Sergii joined the Armed Forces of Ukraine on May 17, 2022 and continues to serve today. Before 2022, he says his military background was almost none. Like many, he had to adapt quickly and learn a new reality in a very short time. 

We were able to catch Sergii when he had a brief window to connect. 

Interviewer: Sergii, can you remind me when you were mobilized and how long you’ve been serving? 
Sergii: May 17, 2022. 

Interviewer: What military background did you have before that? 
Sergii: Almost none. I did a military department course. 

Sergii explains that later he retrained for the S-300, and that the learning curve was steep, but possible. When the interviewer asks what has been the hardest part, Sergii answers very simply. 

Interviewer: What was the hardest part at the start? 
Sergii: Daily life. Heat, cold, no proper place to wash, always in the field. That was more exhausting than the fact of war itself. 

Interviewer: During active combat you weren’t working, which makes sense. But did you feel support from Symphony Solutions? 
Sergii: Yes. There was support. 

Interviewer: Let’s talk about money carefully and honestly. Was it a full salary or partial? 
Sergii: Payments and support were there through almost the whole period. Overall, I received a certain amount through nearly the entire time I’ve been serving. 

When asked about support, he remembers the moments when help arrived quickly and solved a real problem. 

Interviewer: Do you remember a specific example of company support? 
Sergii: Very clearly. At one point we had a problem with coolant. It was hard to find and replace quickly. Symphony Solutions helped and covered it for the whole column, and it truly saved the situation. 

He also recalls support with basic essentials at the start of service. 

Interviewer: How was it with gear? 
Sergii: The company helped with the basics. Body armor, helmet, backpack. At that time it was high quality and very timely. 

He also points to support that went beyond his own situation. 

Sergii: In the unit, a guy I knew lost an arm. I know the company helped with a prosthetic. I remember it and I’m very grateful. 

Interviewer: Do you feel you’ll be able to return to work after service? 
Sergii: Yes, I’m not worried. I understand tech changes and I’ll need to refresh knowledge, but I’ve always felt I’ll come back and continue with the team. 

For Sergii, the definition of support is straightforward: it is not words, but concrete actions taken at the right time. 

Yurii: “coming back felt natural” 

Yurii has been with Symphony Solutions since 2017. His mobilization happened suddenly. A notice came to his home, and within hours he was already at the unit. 

Interviewer: How did your mobilization happen? What was the first day like? 
Yurii: They brought the mobilization notice to my home. Everything happened very fast. That same evening, I was already at the unit, in the barracks. 

At the start, colleagues supported him with essentials without him even asking. For Yurii, that mattered because it created one clear feeling: you are not alone. 

Interviewer: Did you get any support from colleagues or the company at the start? 
Yurii: Yes. Colleagues collected and passed on what they could, things like a sleeping bag, a first aid kit, and basic essentials. I didn’t ask for anything, but it really felt like I wasn’t left alone. 

Yurii says he also knew his job would be kept for him. During his service, he continued receiving his salary, which gave him stability during a very uncertain period. 

But the moment he remembers most clearly is the moment of return. 

Interviewer: When were you demobilized, and how did your return to work go? 
Yurii: I came back and almost immediately went to the office. The girls at reception kissed me, hugged me, and offered me coffee. It was very touching. 

He admits he was nervous about coming back, but he was surprised by how natural everything felt. 

Yurii: It felt like I hadn’t disappeared for years. The same people, a very warm attitude. I was worried how it would go, but they welcomed me normally and my workplace was there, without unnecessary questions. 

For Yurii, that welcome mattered because it confirmed something simple: the team did not just “hold a position.” They truly waited for him. 

Support Beyond Our Team 

Support for mobilized colleagues is one part of a wider effort. Since the beginning of the full-scale war, Symphony Solutions and customers have also contributed to initiatives focused on recovery, rehabilitation, and support for people affected by the war.  

Symphony Solutions has supported the UNBROKEN National Rehabilitation Center in Lviv since its founding, and was among the first companies to support this national program. In January 2025, our Founder, Theo Schnitfink, and Board Member, Valentina Synenka, visited the center and met with patients and staff. 

The latest figures from 2025 show the scale of UNBROKEN’s work: over 64,000 surgeries and 500,000 patients treated. It is a place where recovery is made possible through consistent care and dedicated medical teams. 

Alongside long-term rehabilitation support, Symphony Solutions, its customers, and Symphonians have continued contributing through additional initiatives over the past four years, including Distance for a Difference, SHE Community Initiatives, charity fairs and workshops, support for hospitals and recovery programs, and other fundraising and volunteer efforts for people affected by the war. Across these initiatives, the total contribution over four years is EUR 1.4 million. This includes company-led efforts, customer contributions, and initiatives driven by Symphonians, with support directed to rehabilitation, recovery, healthcare institutions and programs, rescued families, and other urgent needs that emerged over time. 

Raised over four years through Symphony, customer, and Symphonian initiatives supporting Ukraine. 

On February 24, we simply want to acknowledge the people behind these stories and the reality they live in every day. We are grateful we can provide practical support, and grateful to the colleagues, partners, and customers who make it possible to keep showing up in meaningful ways. We will keep this support practical, careful, and consistent.