Lean Agile Service Design Webinar in iGaming Symphony Solutions experts invite you to participate in Lean Agile Service Design in iGaming Webinar to take place on September 10, 2020, at 4:00 PM – 4:45 PM CEST. About Our Webinar brings together an exceptional blend of three mindsets and capabilities which share similar values, philosophies and practices – Lean Thinking, Agile and Service Design. Together they provide a powerful approach that will enable you to optimize and provide additional value to your customers, leading to loyalty, trust and brand advocacy. During the course of the Webinar, you will find out more about the approach, and how it can reduce costs yet drive growth. The benefits of our approach ultimately translate into an uplift in KPIs for consumer conversion, acquisition and retention. By the end of the Webinar and training sessions: You will understand the value of Lean Agile and Service Design, their main tools and type of problems they can solve. Moreover, you will be able to apply all three approaches into full cycle of product/service delivery and spread new Principles and Values within your Team and Organisation. WHO WILL BENEFIT C-Level Executives: Chief Product Officers · Head of Customer Experience · Head of Technology · Head of UX · Chief Marketing Officers · Heads of Customer Service. Business Unit Managers that influence the customer experience Business Analysts working on iGaming Platforms. Change agents, involved in Agile transformation processes at scale Product Managers. Scrum Masters. Solution or System Architects Agile Coaches. TOPICS COVERED Overview of Agile, Lean and Service Design. Practical tools used by each of the approaches. Teamwork and dynamics. Customer centricity and Design Thinking. Business and organizational agility. User testing. Real-time application of new knowledge. AGENDA 1. Presentation: Service Design. Lean Thinking. Agile Delivery. 2. Wrap up and Q/A. Event details When Sept 10, 2020 at 4:00 PM - 4:45 PM CEST Where Online Price Free of charge KATERINA ZAYKO Head of Design Office at Symphony Solutions, Co-founder of Service Design Network Ukraine, Service Design Accredited Trainer, UX Master Certified by Nielsen Norman Group, SAFe Certified and Service Design Academy Certified ANDRIY ROMANUKHA Agile Coach, Scrum Master at Symphony Solutions, Certified SAFe Scrum Master and SAFe Agilist
Experience Design Sports Betting & iGaming 60% Less Steps, Improves Conversion Rate Background Digital transformation in the gambling and betting sector is as much a pressing topic as for any well-established industry that has to adapt to the digital world and new requirements of its users. With a consistent decline in the number of bricks-and-mortar betting shops each year and growing statistics of the time we spend […]
Application Development iGaming Agile Transformation Grows Revenue Background The company is a leading performance marketing company that has grown quickly in recent years. Symphony Solutions’ expertise in this domain derives from experience with other clients in the online betting and gambling industry. They have watched first-hand the increased popularity of this market: CAGR of 11.4% Challenge When BleXr wanted a more efficient […]
Symphony Solutions
Donate now
Symphony Solutions
Donate now