Lean Agile Service Design Workshop About Together they provide a powerful approach that will enable you to optimize and provide additional value to your customers, leading to loyalty, trust and brand advocacy. During the course of the Workshop, you will find out more about the approach, and how it can reduce costs yet drive growth. The benefits of our approach ultimately translate into an uplift in KPIs for consumer conversion, acquisition and retention. By the end of the Workshop and training sessions: You will be able to efficiently work using Lean Agile and Service Design, you will generate, develop and deliver products and services. But most importantly you will gain valuable hands-on experience with design and development in a real project. In addition, you may well become a faithful Service Design believer that will spread Lean Agile Principles and Values within your Team and Organization. WHO WILL BENEFIT C-Level Executives: Chief Product Officers · Head of Customer Experience · Head of Technology · Head of UX · Chief Marketing Officers · Heads of Customer Service. Business Unit Managers that influence the customer experience Business Analysts working on iGaming Platforms. Change agents, involved in Agile transformation processes at scale Product Managers. Scrum Masters. Solution or System Architects. Agile Coaches. TOPICS COVERED Overview of Agile, Lean and Service Design. Practical tools used by each of the approaches. Teamwork and dynamics. Customer centricity and Design Thinking. Business and organizational agility. User testing. Real-time application of new knowledge. AGENDA Intro Service Design Lean Thinking Agile Delivery Wrap up and Q/A Event Details When 2020 Where St. Julian’s, Malta Price 100 EUR KATERINA ZAYKO Head of Design Office at Symphony Solutions, Co-founder of Service Design Network Ukraine, Service Design Accredited Trainer, UX Master Certified by Nielsen Norman Group, SAFe Certified and Service Design Academy Certified Passionate about design and culture, service design methodologies, service design thinking, innovation and design education. ANDRIY ROMANUKHA Agile Coach, Scrum Master at Symphony Solutions, Certified SAFe Scrum Master and SAFe Agilist Loves sharing knowledge and experience as an Agile evangelist, energetic business trainer and agile coach.
Application Development iGaming Agile Transformation Grows Revenue Background The company is a leading performance marketing company that has grown quickly in recent years. Symphony Solutions’ expertise in this domain derives from experience with other clients in the online betting and gambling industry. They have watched first-hand the increased popularity of this market: CAGR of 11.4% Challenge When BleXr wanted a more efficient […]
Agile Transformation Application Development iGaming Agile Transformation Improves Speed to Market Challenges When Ladbrokes Coral came to Symphony Solutions in 2014, they had been operating in a more traditional way and expressed the need to adopt Lean Agile principles to increase release, speed to market, productivity, and revenue. “By the time we got something, it was already out of date” Coral Head of Trading Solution “Lean […]
News Agile Transformation “Agile Transformation Company of 2017” Award Symphony Solutions receives Award from “Technology Headlines” Magazine Why is this award important? And why is Agile important? In fact, a person or company should not judge progress by awards and recognition, and Agile is not the way for everyone. But if the company is Symphony Solutions, it is the only way. Why, because Symphony Solutions has found that […]
News SAFe First in Ukraine SAFe Partner Symphony Solutions, a leading Cloud solutions and Agile Transformation company is proud to announce that it has joined the network of Scaled Agile partners as a Bronze Transformation Partner. The SAFe partnership represents the company’s significant experience in helping companies implement agile practices across their organizations. Scaled Agile Transformation Partner recognizes the company as being able to help their clients achieve agility and business velocity by Introducing lean and agile principles. As a SAFe partner, a company […]