How to increase Customer Engagement and Loyalty. </br>Lean Agile & Service Design Approach

How to increase Customer Engagement and Loyalty.
Lean Agile & Service Design Approach

Sept 24 2020
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Assessment

If Agile Transformation is the process of moving to a flat organization of small autonomous teams, open, adaptable, and engaged in continuous improvement, then Agile Assessment is the ignition to that process.

What is Agile Assessment?

Agile Transformation is a journey not a destination. You can’t accomplish being agile business once and for all but instead need to constantly work on improving your processes and adapting to the changing requirements. And the first step on your agile journey is Agile Assessment.

Symphony Agile consultants will help you see where you are at the moment, in terms of agile transformation, and from that point design a plan how to improve your company’s business agility and decide on your specific needs to start practicing Agile methodologies, including Scrum, Kanban, and other frameworks.

Start your Agility Journey

All consulting begins with an assessment. Since transformation to Agile is a huge time and emotional investment for an organization, Agile Assessments help consultants gauge the company’s overall agility and whether its teams are using any agile practices.  Then target areas of focus can be determined. 

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How to Perform an Agile Assessment with Symphony?

  • Establishment of mutually acceptable expectations and objectives for the assessment including levels of focus, meaning a team, a specific project, or the entire organization.
  • Completion of a short survey for cross-check among random respondents in the target area, using an Agile assessment tool covering roles, teams, communication lines, reporting, backlog and culture. This provides a level of Scrum efficiency to assist consultants in the Assessment process.
  • Next on the Agility assessment – an on-site meeting between the Symphony Agile consultants and top management at the company as well as team members doing the daily work. One-on-one discussions and observations of routines give consultants a feel for the culture of the company, the attitudes, agile maturity, and the company’s tolerance for change. These discussions also provide insight into operational anti-patterns, team pain points and organizational challenges. 
  • Agile Assessment Report 

Agile Assessment Report 

Following the on-site visit, the organization receives a Report, covering key findings:  

  • Baseline level of agile maturity  
  • Major improvement areas indicated 
  • Action plan.

The Action Plan will include some or all of the following:  

  • Agile training courses 
  • PI Planning 
  • Implementation 
  • Specialized coaching and support.

Even if companies proceed with complete Agile Transformation through to agile practices and Implementation, it is helpful to remember that business agility comes with time.  

This is why the LACE (Lean Agile Center of Excellence) professionals at Symphony Solutions recommend regular assessments to gauge success, to see whether the company is experiencing continuous improvement and if agile practices are in place, and whether teams require additional coaching. 

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