How to increase Customer Engagement and Loyalty. </br>Lean Agile & Service Design Approach

How to increase Customer Engagement and Loyalty.
Lean Agile & Service Design Approach

Sept 24 2020
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Agile Consulting and Coaching
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Agile Consulting and Coaching

Let Symphony Solutions’ skilled Agile change agents consult with your company and coach your teams toward a faster and more effective work style. The coaches do one-on-one and group support, until your teams are self-sustaining.

Agile Consulting Services

The pace of digital disruption has been causing organizations to adapt or get left in the wake, which is the main reason that organizations are increasingly seeking Agile consulting companies to help them build up their agile maturity and increase speed and quality of production.

Symphony Solutions puts years of industry experience and certifications into its agile consulting and coaching services. Our goal is to help organizations improve their internal processes as well as their approach to work and gain the expertise they need in order to become a true Agile-oriented company.  To adopt the best agile practices companies can seek consulting and coaching on the organization, team or individual level.

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What does an Agile Consultant do?

An Agile Consultant joins when either there is a problem or obstacle on the Agile journey or at the very beginning of transformation to guide the company through the unknown. They start with assessing current level of Agile adoption and then devise further steps to be taken. Depending on the particular issues, the consultant may assume various roles: from an educational mission of introducing Agile knowledge to an organization, helping choose the right project management software tools to setting up the process and utilizing Agile frameworks (Scrum, Kanban etc.) that are the best fit for particular needs of the client, and finally facilitating a more fundamental shift like transformation of entire corporate culture and people mindset.

Agile Coaching and Agile Consultancy

Agile Coaching
is about assisting people in a co-creative process, when they have experienced some degree of success but need to climb out of stagnancy. Agile coaches choose more casual and informal way of cooperation, engage in effective listening, support, and help in personal development. The focus of coaching is often for a longer time period than consulting. 
Agile Consulting
is always about offering expertise through observation and analysis and then providing recommendations. The primary focus is to understand an issue quickly and offer reasonable solutions. Some see consulting as a shorter-term specialty, where the consultant’s wisdom and insight can make a deep imprint at a given time; whereas, coaching is viewed as a more personal and on-going process.

What can Agile Consultancy and Agile Coaching Services do for Your Business?

Demands on organizations for greater speed to market mean they need to change how they view management and move towards more agile teams. To help businesses accomplish Agile transformation on the company level, Symphony Solutions’ LACE program consultants are fully engaged in Agile Consulting and Agile Coaching throughout an organization’s Agile Journey, from Assessment to Training and finally to Implementation. 

Their work also includes scaling, owing to growth of the organization or to expansion of agile practices to a larger number of internal teams. 

The Symphony Solutions consultants seem more like agile coaches when they assist PI Planning, conduct pilot sprints during Implementations, support agile teams and individual members as their comfort with new tools and processes grows, and even as they return after a period of absence to help teams through a rough spot or with further scaling. The Agile coach is skilled in both individual and team support, and it is not unusual to do both. 

The best Agile coaches do their work, penetrate as deeply as needed, but skillfully reduce their coaching as carefully and quickly as the situation allows, such that the teams can self-sustain as independent units. 

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